The largest publicly-held personal lines insurance company in the US, Allstate faced criticism for its handling of claims from Hurricane Katrina. In this video clip, Allstate CEO Thomas Wilson emphasizes the importance of quick response, when facing a disaster as significant as the Katrina aftermath. Wilson believes that it is important to make mistakes and…
Patient satisfaction surveys haven’t changed much since the last century. Paper and pencil is still the most common way to get the job done. Research…






