In their original configuration, Blockbuster (founded 1985) and Netflix (founded 1997) approached the video-watching customer with slightly different offers. As the digital support offers evolved (including broadband networks, communication devices, televisions and displays, interface devices), so has the consumer landscape. What began as a rivalry around film/video offers and the right delivery format (physical stores,…
Patient satisfaction surveys haven’t changed much since the last century. Paper and pencil is still the most common way to get the job done. Research…






October ’11-EC
Big picture analysis, stakeholder mapping and the online library In working with my online classes this past month, I discovered that many of my students needed a refresher update on defining the big picture. Beyond environmental scanning, the field of stakeholder evaluation requires us to understand the many possible contributors to problem- solution mapping. A…
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